Level 3 Learning - Resilience (featuring ERO)

Duration: 04 mins 13 secs

Part of the Level 3 Learning Series -By watching this video, the viewer will understand the importance of emotional intelligence and resilience in sales and how to develop those qualities.

Credit CPDEx:0.5

Tag(s) English, Video, Level 3, Collaboration and Relationships, Team Performance, L2S3, L3S3

Description

Recommended audience

Level 3 sales learners, EPN members, early sales professionals

Type of audience

UK and International

Description

Part of the Level 3 Learning Series – The importance ofdeveloping the qualities of emotional intelligence and resilience in sales and practical steps in how to develop them.

Sales is full of setbacks, unexpected changes, triumphs, and disasters. How we respond to those circumstances can drastically change the outcome. By developing our emotional intelligence and resilience we learn to change seemingly negative experiences into positive learning opportunities.

This video explains how to use a method called ERO to build resilience and emotional intelligence and change the way we handle setbacks for the better.

Key takeaways

What resilience in sales is and why we need it
How to use ERO to change our experience of setbacks for the better

CPD Points

CPD Points: 0.5