How to own arguments and master negotiations

Duration 52 minutes: As a result of joining this event, you will know how to prepare and engage for tough conversations which will enable you to have clarity within your team and build a culture of safety.

Credit CPDEx:1.0

Tag(s) Business, Leadership, Self, English, Level 5, Level 6, Inside Sales, Field Sales (territory or product focused), Sales Manager (first line), Sales Leader (second line +), Coaching and Mentoring, Customer Experience, Team Performance, L4L2, L4L6, L4S2, L4S3, L5L1, L4L3, L5L3, L6C3, L6L2

Description

Recommended audience

Anybody who has direct reports and has noticed a tendency to avoid tough conversations.

Type of audience

UK and International

Description

Do you dread those conversations with your direct reports when you know they either have a complaint you have to handle, or you have to have a tough conversation? Do you put them off, but they stay haunting you and causing you stress because you don't feel equipped to handle them constructively?

If so, you are not alone!

Come along to this webinar and find out in 3 simple steps on how to be a master at tough conversations.

You may be surprised to find that it is less about knowing and doing and more about your intention and the underlying purpose before the event.

Key takeaways

Understanding the impact of NOT having the conversation and how it is VITAL for them to have it and for your reputation.
How to prepare and master yourself when preparing yourself for a tough conversation.
How to navigate a fine line of empathy and directness that will get the best out of them and gain you credibility as a leader .

CPD Points

CPD Points: Two (when attending live) or one (watching the recording)

Presenter

Anise Frost, leadership coach and facilitator

Anise Frost is a Leadership Coach and Facilitator specialising in communication, conflict resolution, and confidence. With a 20-year background as a communication specialist in education, she founded her own coaching and training company. Since its inception, she has coached hundreds of senior leaders to become effective communicators. Additionally, she collaborates with teams within organisations to refine and amplify the power of the collective.

To find out more about Anise, please visit her website www.anisefrost.com or email her at anisefrost@gmail.com if you are interested in knowing how her services could serve you or your team on their journey of interpersonal communication.