Becoming a trusted partner for account management excellence

Duration 59 minutes: As a result of attending this event you will learn how to become a trusted partner to your customers, which will enable you to achieve account management excellence for mutually beneficial outcomes.

Credit CPDEx:1.0

Tag(s) Leadership, English, Level 4, Level 3, Level 5, Field Sales (territory or product focused), Sales Manager (first line), Sales Leader (second line +), Finding & Qualifying Opportunities, Change Management, L4C2, L3B3, L3C3, L3C5, L3B4, L3C4, L3B5, L4B4, L4C6, L4C8, L4B3, L4C9, L6B2, L4B1, L4B2, L4B7, L4C1, L6C3

Description

Recommended audience

Account managers
Sales managers
Sales directors
Entrepreneurs and business owners who are involved in sales activities and /or sales strategies for their company

Type of audience

UK and International

Description

Trust is the most fundamental currency in business. Whether your customers trust you or not will make or break your deals. Being a trusted partner to your customers is what will get you consistent, repeatable business - and it's foundational to closing bigger deals. But how can you earn the status of trusted partner with your customers quickly and effectively?

This session will give you a three-stage process through which you can become a trusted partner with your customers to achieve account management excellence.

Besides covering what you need to do, this session will address the person you need to be to maintain your status as trusted partner over time in order to achieve consistently stellar results.

Key takeaways

A principle-centred process on how to become a trusted partner to your customers to deliver mutually beneficial results.
A deeper understanding of how to develop and nurture the characteristics necessary to be a trustworthy account manager.
A greater understanding of the power of vision in building trust and being successful as an account manager.

CPD Points

CPD Points: Two (when attending live) or one (watching the recording)

Presenter

Tom English, Founder of 3Stewardships and Strategic Account Manager at Gale (part of Cengage Learning)

Tom English is a Strategic Account Manager for Gale, part of Cengage Learning where he has revolutionised the approach to sales throughout EMEA and North America, achieving unprecedented consistency in his sales results through applying time-tested principles. Tom is also the founder of 3Stewardships, which is dedicated to empowering individuals and organisations to achieve their unique version of sustainable success.