Recommended audience

• Head of Sales
• Sales Directors
• Account Directors
• Sales Management & Leadership Professionals

Type of audience

English-speaking UK and International

Description

The customer and supplier environment are changing rapidly – customer and supplier resources are under significant pressure, and the amount of time available for interaction is less, so the focus must be on the quality of engagement to drive revenue and profit.

In this short session, we will consider how Customer Management leaders should consider creating the space, time and focus for their teams to be focused on the right areas, build and embed the key skills, and create success in this dynamic environment.

Key takeaways

· How customer leaders can build a more dynamic and engaging team to meet the ever-changing environment

· Why it is important to focus on high-skill and ‘liquid’ teams to begin to future-proof the organisation

· Why skills and standards are more important than ever before

CPD Points

CPD Points: One

Presenters

Duncan Cawdell - Managing Partner, Pure Blue Ocean

Internationally experienced Commercial Director, with a background both as a retailer and an FMCG brand manufacturer. Specialising in customer management, capability development, selling, negotiation, customer marketing, long-term business planning people strategy & change management, Duncan works hard to help clients, customers and colleagues find the space that is not flooded by competitors and based on price, to deliver ideas where you can be different, be unique and successful.