Why people buy from people - Understand your customer

Duration: 50 minutes

Learning objectives: Understanding what communication styles are and how to adapt yours to improve relationship and business outcomes.

Credit CPDEx:1.0

Tag(s) English, Video, Level 5, Team Performance, L4L4, L5L4

Why people buy from people - Understand your customer

Description

Recommended audience

Sales Professionals

Type of audience

English-speaking UK and International

Description

What can we do to enjoy our selling and enable our customers to have a pleasurable buying experience too? The answer is to "flex" our communication style.

By the end of this webinar, you will be able to complete 3 important steps:

Understand your own style
Quickly assess the style of others
Be able to flex towards others to best enable your conversation and selling relationship to flourish.

Key takeaways

· A tool for assessing yourself in 5 minutes

· A tool for quickly assessing others in 1 minute

· A tool for how to flex towards others with credibility and authenticity to generate better business outcomes

CPD Points

CPD Points: One

Presenters

Euan Cunningham - Programme & International Business Manager, Mercuri International

Euan has worked in sales and sales training for most of his career. For over twenty years he has trained, coached and supported sales people and their leaders in a wide range of business sectors in the UK, EMEA, and further afield.